Ordering & Shipping

Each piece of jewellery sold by Sara Robertsson Jewellery is handcrafted and therefore unique, so please allow small variations compared to the images shown.

The production time depends on the style and can be between one to six weeks, all production times are specified under each item. Production time can be shorter than stated or on rare occasion longer. Shipping time will be added to the production time.

Sweden
Sara Robertsson Jewellery offers free standard shipping on all orders within Sweden, delivered by Postnord in 1-2 days. 

European Union
Sara Robertsson Jewellery offers free standard shipping on all orders above €300 within the European Union, delivered by Postnord in 3-5 days. However, orders below this amount will be charged a shipping fee of €15 at checkout. You may also select express shipping, which comes with an additional fee of €20. Orders shipped with DHL express shipping are delivered in 1-2 days. All DHL express shipments are made with DHL GOGREEN Climate Neutral shipping.

Rest of the world

Customers living outside the European Union will be charged a shipping fee of €20 at checkout for standard shipping, delivered by Postnord in 3-7 days. You may also select express shipping to most countries, which comes with an additional fee of €20. Orders shipped with DHL express shipping are delivered in 1-3 days. All DHL express shipments are made with DHL GOGREEN Climate Neutral shipping.

Items sent outside the European Union may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility of the customer. If you are unsure please contact the appropriate authorities prior to your purchase. 


Please note that shipments to rural areas may result in longer delivery times. This might also apply to shipments being held for inspection by the customs at the destination.
 

Payments

Sara Robertsson Jewellery AB accepts payment with all major credit card companies, Paypal and KLARNA. With KLARNA you can choose to Pay Now, Pay Later or Slice up your payment.

Returns

Sara Robertsson Jewelley wants you to be pleased with your jewellery. If you are not completely satisfied, we are happy to offer an exchange or a refund of returned goods, subject to the following terms: Any unwanted items must be returned unworn and in their intact original packaging and shipped/postmarked within 14 days of receipt. Prior to shipping any return/exchange you must request a return authorization by contacting customercare@sararobertsson.com State your order number and the name of the item you wish to return including the reason for the return, and whether you would like an exchange or a refund. Once you have received a confirmation from us, please send the package to the address below. All returns are at your own expense unless otherwise agreed by Sara Robertsson Jewellery. Damaged or missing returns are your responsibility, therefore we recommend that you ship the return by registered mail. All exchanges will be carried out as soon as possible and between 0-6 weeks from the receipt of the returned item(s) depending on the item, and all refunds will be carried out within 7 days of receipt of the returned item(s).

Please note that 18 karat gold products (vermeil) are made after the order is placed, therefore we cannot offer return or exchange on these products. Neither do we offer return or exchange on special orders such as adjusted sizes, custom made designs or limited edition items.

Exchanges

Purchased items are only exchangeable into a different size and finish upon receipt of returned item(s) and are based on stock availability. All exchanges will be carried out as soon as possible and between 0-6 weeksfrom the receipt of the returned item(s) depending on the item. Exchanges are shipped to you free of charge. Should you be interested in a different item, please return your item/s to Sara Robertsson Jewellery following the instructions above and simply purchase the new piece separately at sararobertsson.com

Please note that 18 karat gold products (vermeil) are made after the order is placed, therefore we cannot offer return or exchange on these products. Neither do we offer return or exchange on special orders such as adjusted sizes, custom made designs or limited edition items.

Quality guarantee

To enjoy and prolong the life of your jewellery, follow the care instructions carefully. Always treat your piece/s with care. If you receive an item classified as faulty or damaged you must contact us within 7 days of receipt. State your order number and the name of the item and describe the damage. Once you have received confirmation from us, please send the package to the address below. Sara Robertsson Jewellery quality guarantee only covers manufacturing defects. Sara Robertsson Jewellery cannot be held responsible for:

-Changes, defects or damage due to normal wear and tear or aging.

-Any item damaged as a result of not following the care instructions for example damage caused by improper use or storing or by carelessness, for example by adjusting a ring or an earring post too vigorously.

If the damage is confirmed as a manufacturing defect, Sara Robertsson Jewellery will repair/replace your order within 2-3 weeks upon receiving the return.

Return address

Sara Robertsson Jewellery
Falsterboplan 31 B
214 36, Malmö
Sweden